Privacy Policy

1. What we collect

• Account identifier: the account address from the third-party app you sign up with, to sign you in and identify your account. It is never shown to other users.
• Profile: your username (@handle), display name, profile photo and user number; if you set an account password, we store only a salted hash of it.
• Messages and media: the text, photos, videos, voice messages, files, stickers, polls and reactions you send are stored on our servers, so they can be delivered to the other members of the chat and synced to your devices.
• Friends and groups: your friends, friend requests, the notes you give friends, your block list, and the groups you are in with your role there. We do not read your phone's address book.
• Push tokens: your device's push token (Apple, Google or JPush), to notify you of new messages and calls.
• Login history: the time, method, IP address, device name and browser/system of each sign-in, and your signed-in devices, for account security (see Settings → Devices).
• Call information: who took part in a call, when, for how long, and its type. Call audio and video are relayed live by our media servers and are not recorded. In very large group voice rooms some listeners get a live stream; while the room is live its audio is written to our private storage, available only to the room's members.
• Feedback and reports: what you submit, the message, user or group you report, and your device platform and language.

2. Device permissions

The App asks for and uses these only when you use the feature: camera (video calls, taking photos, scanning QR codes), microphone (calls, voice messages), photos (sending or saving photos and videos) and notifications (new messages and calls). You can turn them off at any time in your device settings.

3. How we use it

• to provide chats, calls, groups, friends and notifications;
• to keep accounts secure and prevent abuse, fraud and spam;
• to handle reports and feedback: reviewing reported content, removing what breaks our Terms and acting on the accounts involved;
• to fix problems and improve the App.

We do not sell your personal information or use it for advertising, and the App contains no ads or third-party analytics SDKs.

4. Sharing

• Other users see your username, display name and photo, and the messages you send them or their groups.
• To run the App we use cloud and network providers (Amazon Web Services, Cloudflare) and push services (Apple Push Notification service, Google Firebase Cloud Messaging, JPush). They process data only on our instructions.
• When you sign in by authorizing it in a third-party app, that step happens in that app, under its own privacy policy.
• We may disclose information to the authorities where the law requires it.

5. Retention and deletion

You can delete your account in Settings → Privacy and security → Delete account. It takes effect at once: your name shows as “Deleted Account”, your username and photo are removed, every device is signed out and your push tokens are deleted. Signing in again the way you signed up within 30 days restores the account. After 30 days we remove the link to your account identifier, your password, your login history, your friendships and your group memberships, and the account can no longer be restored. Messages you sent stay in the other members' chat history, with the sender shown as “Deleted Account”.

6. Security

Data travels over encrypted connections (HTTPS / WSS) and access to our servers is tightly controlled. Messages are stored on our servers so they can be synced and reports can be reviewed; they are not end-to-end encrypted.

7. Your rights

In the App you can view and edit your profile, manage your signed-in devices, block users and delete your account. For anything else (for example a copy of your data), contact us as below.

8. Children

The App is not meant for children under 13. If we learn we have collected a child's data, we delete it.

9. International processing

Our servers may be outside your country or region, and your information may be processed there.

10. Changes to this policy

We may update this policy and will change the date above; we will tell you in the App about major changes.

11. Contact

Reach us in the App under Settings → Feedback, or by email at the address at the top of this page.